Refund policy

Q: Do you accept returns or exchanges?
All sales are final due to the handmade nature of my work and the size of my business (just me, Lexi!) If your order arrives damaged or you received the wrong item, please contact me within 7 days and I’ll do my best to resolve the issue.

Q: Can I cancel my order?
Orders can be cancelled within 48 hours of being placed. To request a cancellation, please reply to your confirmation email. Since this is a small, one-person operation, I kindly ask that you order with intention. Please take a moment to double-check the size, details, and description to make sure the piece feels like the right fit for you. I want you to feel great about what you're bringing into your space!

Q: What happens if my package is lost or marked as delivered but didn’t arrive?
Once your order is in the hands of the carrier, any transit delays or issues are unfortunately out of my control. Delays may occur due to weather or seasonal surges. If your tracking number shows the package as delivered, I am not able to issue a refund or replacement.

If your tracking hasn’t updated in over 30 days, please reply to your confirmation email and I’ll do my best to help. Thanks for your patience and understanding!